When purchasing travel insurance, holiday-goers are buying into the promise that they will have peace of mind for their vacation. That doesn’t just involve accident or non-accident protection. It extends to the turnaround time of the insurance company once a claim has been made, and the speed in which the insured gets paid.
Travellers are often worried about receiving payment from their insurance company after making a claim. What they don’t realize, however, is that insurance claim turnarounds are often held up due to a lack of healthorganization from the insured. Submitting your travel insurance claim correctly will help expedite the claims process. Read on to find out our top tips for submitting your travel insurance claim correctly.
It’s important to choose the right travel insurance policy for you. The policy should cover your individual medical needs, should prepare you for non-medical assistance if needed, and should cover any valuables you want to protect. Pay particular attention to the physical activities each policy covers. If you plan on taking part in activities such as skiing, sky diving or any number of extreme sports then make sure your policy specifically covers you for those activities.
Read your policy thoroughly before you travel. Make sure you have everything you need with you in case you need to make a claim. Familiarize yourself with the claims procedure in your policy. Make a note of the contact number of the claims and emergency assistance department, and keep it on hand in case you need it during your trip.
Phone your insurer for advice
As soon as you realize you need to make a claim on your policy, you should contact your travel insurance provider. It’s possible that your coverage may be altered, or potentially lessened, if the emergency assistance department is not notified within a certain timeframe. Most providers have a 24-hour helpline, so if you do become ill while on vacation it’s always a good idea to contact your insurer before arranging expensive medical treatment. Your insurer will advise you on what medical care you can undertake within the restrictions of your travel insurance policy. This will help you avoid incurring any extra expenses that you’re not covered for.
Submitting your paperwork
Submitting the appropriate, and correct, documentation is essential when making your claim. One of the main reasons for a claim being held up is the insured submitting the required claim forms incorrectly, as well as a lack of substantiating information such as medical records and receipts. Make sure you look over your policy thoroughly and know exactly what paperwork you need to submit for a successful claim. If you’re lucky, and your injury is minor, you may not need to submit documentation. Some policies, such as Ingle Insurance’s International Student plan, include claim form waivers for claims under $500.
Be patient. Insurers won’t give you an answer right away. However, you will probably be surprised at how quickly your insurer comes back to you. At Ingle International we are happy to announce our turnaround time on claims is now below the industry standard of 10 days.
Claim Denied? Don’t Panic.
Having an insurance claim denied can be a frustrating experience, but don’t worry; it’s not necessarily a final answer. More than 95 per cent of travel insurance claims submitted are paid, so it’s unlikely to happen. If you are one of the unlucky ones, ask why. Any claim denial should explain in clear, plain language the specific exclusion being applied. You will be able to appeal your claim, so make sure the whole process has been documented through physician medical records, consultations, prescription or pharmacy records, dates of tests and other medical interventions.
Planning a trip? Speak to your insurance provider today.